Effective Date: February 11, 2026
Last Updated: February 11, 2026
Crown Guitar Tools (“Crown Guitar Tools,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through crownguitartools.com (the “Website”).
This Privacy Policy explains what information we may collect when you visit or use the Website, how we use and protect that information, when it may be shared, and the rights you may have concerning your personal information.
The Website is primarily a product information and brand website. Crown Guitar Tools does not currently process payments or complete purchases directly through the Website. Purchases made through our official eBay store are processed through eBay and are subject to eBay’s own privacy policies and applicable terms.
1. Information We Collect
We may collect information that you provide directly to us and certain technical information automatically when you use the Website.
1.1 Information You Provide
When you contact Crown Guitar Tools through the Website or by email, you may voluntarily provide information such as:
- Your name;
- Email address;
- The content of your message;
- Product or transaction-related information you choose to provide; and
- Any other information you voluntarily include in your communication.
We only request information that is reasonably necessary for the relevant purpose.
1.2 Information Collected Automatically
When you visit the Website, certain technical and usage information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type and operating system;
- Language and general regional settings;
- Pages viewed and links clicked;
- Date and time of visits;
- Referring website or page;
- Approximate geographic information derived from technical data;
- Website interaction and navigation information; and
- Other technical information necessary to operate, secure, and improve the Website.
This information may be collected through server logs, cookies, analytics services, and similar technologies.
2. How We Use Personal Information
We may use personal information for purposes including:
- Responding to questions, requests, and communications;
- Providing customer support;
- Communicating with you regarding an inquiry;
- Operating and maintaining the Website;
- Improving Website content, functionality, performance, and usability;
- Understanding how visitors use the Website;
- Detecting, preventing, and addressing security issues, fraud, abuse, or technical problems;
- Maintaining appropriate business records;
- Complying with applicable laws and legal requirements; and
- Protecting our legal rights and interests.
We do not use personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by applicable law.
3. Purchases Through eBay
Crown Guitar Tools does not currently process payments or complete purchases directly through the Website.
When you click an eBay link and purchase a Crown Guitar Tools product through eBay, information required to complete the transaction is collected and processed through eBay and other service providers involved in the transaction.
This may include:
- Name;
- Shipping and billing information;
- Payment information;
- Contact information;
- Order information; and
- Delivery and tracking information.
Crown Guitar Tools does not control eBay’s collection or processing of information within its platform.
Purchases made through eBay are subject to eBay’s applicable privacy policy, terms, policies, and transaction procedures.
We encourage you to review eBay’s privacy information before providing personal information through the eBay platform.
4. Cookies and Similar Technologies
The Website uses cookies and similar technologies.
Cookies are small files stored on your device that can help a website recognize a returning visitor, remember preferences, provide functionality, and understand Website usage.
We may use cookies and similar technologies for purposes including:
- Essential Website functionality;
- Security;
- Website performance;
- Analytics;
- Understanding Website traffic and usage; and
- Improving Website functionality and user experience.
Some cookies may be placed or managed by third-party service providers that provide analytics, security, performance, or other Website services.
Our Website uses CookieYes to assist with cookie consent and management.
You can generally manage or disable cookies through your browser settings. Certain Website features may not function correctly if cookies are disabled.
5. Microsoft Clarity and Website Analytics
Crown Guitar Tools uses Microsoft Clarity to help us understand how visitors interact with the Website and to improve its performance, functionality, and user experience.
Clarity may collect information about Website interactions, including technical information, pages visited, device and browser information, and interactions with Website elements. Depending on the applicable configuration and consent settings, Clarity may use cookies and similar technologies and may provide session-replay or related analytics functionality.
We use this information for Website analytics, usability analysis, troubleshooting, and improvement.
Microsoft may process information in accordance with its own privacy practices and applicable terms.
Where required by applicable law, applicable non-essential analytics technologies are used only after the necessary consent has been obtained through our cookie-consent mechanism.
6. Cookie Consent
We use CookieYes to assist with managing cookie consent and preferences.
Depending on your choices and applicable legal requirements, you may be able to accept, reject, or manage categories of non-essential cookies and similar technologies.
Your cookie preferences may be stored so that the Website can remember your choices.
Because the exact cookies and technologies used by the Website may change over time, the cookie-consent interface may provide more current information about specific cookies than this Privacy Policy.
7. How We Share Personal Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to operate our business and Website, including to:
- Website hosting and infrastructure providers;
- Website security and technical service providers;
- Analytics and performance service providers;
- Email and communication service providers;
- Professional advisers;
- Service providers assisting with the operation or maintenance of the Website; and
- Government authorities, courts, or other parties where disclosure is required or permitted by law.
We may also disclose information where reasonably necessary to protect our legal rights, property, Website, users, or business, or to prevent fraud, abuse, or security threats.
Third-party service providers may process information on our behalf and may be located outside Quebec or Canada.
8. Third-Party Websites
The Website may contain links to third-party websites and services, including eBay.
When you follow a link to a third-party website, that website’s own privacy policy and terms apply.
Crown Guitar Tools does not control the privacy practices, security, content, or information-collection practices of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
9. International Processing of Information
Crown Guitar Tools serves customers internationally and uses certain third-party technology and service providers.
As a result, personal information may be processed or stored outside Quebec or Canada.
Where personal information is transferred to another jurisdiction, we take reasonable measures to protect the information and to comply with applicable privacy requirements.
Privacy laws in other jurisdictions may differ from those applicable in Quebec.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with legal or regulatory obligations, resolve disputes, or protect our legal rights.
The retention period depends on factors including:
- The nature and purpose of the information;
- Whether an ongoing relationship or inquiry exists;
- Applicable legal, accounting, or regulatory requirements;
- Security and fraud-prevention requirements; and
- Whether the information may reasonably be required to establish or defend legal rights.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.
11. Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include appropriate access controls, security monitoring, software updates, and technical safeguards.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
If we become aware of a privacy incident involving personal information, we will take appropriate measures in accordance with applicable privacy laws.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally permitted;
- Withdraw consent where processing is based on consent;
- Object to or request restrictions on certain processing activities where applicable; and
- Make a privacy-related complaint or request for information.
Some rights are subject to legal limitations and exceptions.
To exercise a privacy right or ask questions about how your personal information is handled, please contact us using the information provided in Section 16.
13. Quebec Privacy Requirements
Crown Guitar Tools is operated from Quebec and seeks to comply with applicable Quebec privacy legislation, including the Act respecting the protection of personal information in the private sector, as amended by Quebec’s privacy modernization legislation commonly known as Law 25.
Where applicable, individuals may have additional rights concerning their personal information, including rights relating to access, correction, consent, withdrawal of consent, and the protection and handling of personal information.
Requests concerning personal information may be directed to our privacy contact identified below.
14. Children’s Privacy
The Website is intended for a general audience and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children for purposes unrelated to the operation of the Website.
If you believe that a child has provided us with personal information and that we should not retain it, please contact us so that we can review the situation and take appropriate action where required by law.
15. Communications
If you contact Crown Guitar Tools, we may retain your communication and contact information as reasonably necessary to respond to your inquiry, maintain appropriate business records, resolve disputes, or comply with legal obligations.
We do not use information submitted through ordinary customer inquiries for unrelated purposes without an appropriate legal basis.
If we send promotional or marketing communications in the future, we will provide any legally required means of unsubscribing or withdrawing consent.
16. Privacy Contact
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact:
Crown Guitar Tools
Privacy Contact
Email: [email protected]
We will review and respond to privacy requests within the time required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technology, service providers, or applicable legal requirements.
When changes are made, the Effective Date and Last Updated date at the beginning of this Privacy Policy will be updated.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
18. Contact Information
For general questions about Crown Guitar Tools or this Privacy Policy, you can contact us at:
Crown Guitar Tools
Email: [email protected]
Website: crownguitartools.com
Last Updated: February 11, 2026